1. Enforcement Principles
  • Proportionality: Penalties align with the severity and frequency of violations.
  • Transparency: Users receive clear notice of actions and reasons.
  • Consistency: Similar violations result in similar outcomes.
  • Right to Appeal: Users may contest enforcement decisions through an impartial process.
2. Detection & Review
  • Automated Filters: Machine-learning classifiers detect spam, hate, and policy breaches.
  • Human Moderation: Trained reviewers evaluate flagged content.
  • User Reports: Violations can be reported via in-app tools or email. Initial triage occurs within 48 hours.
3. Penalty Tiers
  • Level 1: Warning and education.
  • Level 2: Content removal or limited visibility.
  • Level 3: Feature restrictions.
  • Level 4: Temporary suspension (7–30 days).
  • Level 5: Permanent account termination and data retention per legal obligations.
4. Notice
  • Users receive email and in-app notification stating the violated policy, affected content, penalty applied, and appeal instructions.
5. Appeals
  • Window: Appeals must be submitted within 30 days; monetization suspensions within 7 days.
  • Method: Submit via in-app appeal or email [email protected] with case ID.
  • Review: Second-level moderators respond within 72 hours; final decisions within 14 days.
  • Outcomes: Actions may be reinstated, modified, or upheld. Decisions are final.
6. Escalation & Independent Oversight
  • Quarterly audits by external compliance advisors evaluate fairness and consistency, with aggregated metrics published in transparency reports.
7. Repeat Violators
  • Accounts with three Level-3 or higher penalties within 12 months will automatically escalate to the next enforcement tier.
8. Records
  • Enforcement logs are retained for 24 months and shared only with authorised personnel or law enforcement when required.
9. Modifications
  • Followme may update this Policy with 14 days’ notice.
10. Contact